At Fynmara, we strive to provide the best service possible. We understand that there may be occasions where you may need to request a refund. This Refund Policy outlines the conditions and processes for refunds on our services. By using our services, you agree to this Refund Policy.
Our goal is to ensure your complete satisfaction with our services. If you are not entirely satisfied, we are here to help. Please read this policy carefully to understand your rights and how to initiate a refund request.
For any questions or concerns regarding this Refund Policy, please contact our support team at [email protected]. We are committed to addressing your inquiries promptly and professionally.
To be eligible for a refund, you must request it within a specified period after your purchase. The eligibility period depends on the type of service purchased and will be clearly stated at the time of purchase. Generally, the refund request must be made within 30 days of the purchase date.
Refunds are only available for services that have not been fully utilized or consumed. If a service has been partially used, a pro-rated refund may be offered at our discretion. Some services, particularly those involving personalized or bespoke elements, may not be eligible for a refund.
Refunds are not available for services purchased during promotional periods or sales, unless explicitly stated otherwise. Please review the terms of any promotion or sale for specific refund eligibility criteria.
To request a refund, please contact our support team at [email protected] with your purchase details, including the order number and the reason for the refund request. Providing detailed information will help us process your request more efficiently.
Upon receiving your request, our support team will review your case and respond within 5 business days. We may ask for additional information or documentation to support your refund request. Please cooperate with our team to expedite the review process.
If your refund request is approved, we will process the refund within 10 business days. The refund will be issued to the original payment method used for the purchase. Depending on your financial institution, it may take additional time for the refund to be reflected in your account.
In certain cases, partial refunds may be granted. This typically applies when a service has been partially used or if only a portion of the service is being refunded. The amount of the partial refund will be calculated based on the extent of service usage and the remaining value of the service.
If you are eligible for a partial refund, our support team will provide you with a detailed breakdown of the refund amount. You will have the option to accept the partial refund or discuss alternative resolutions with our team.
We aim to be fair and transparent in our refund calculations. If you have any questions or concerns about the partial refund process, please do not hesitate to contact us at [email protected].
Certain services are non-refundable. These typically include services that have been fully rendered, custom or personalized services, and digital products that have been downloaded or accessed. We will clearly indicate non-refundable services at the time of purchase.
If you purchase a non-refundable service, please be aware that you are not eligible for a refund under any circumstances. We encourage you to review the service details and our refund policy carefully before making a purchase.
If you have any questions about the non-refundable status of a service, please contact our support team before completing your purchase. We are here to help you make informed decisions about our services.
Once your refund request has been approved, we will process the refund within 10 business days. The refund will be issued to the original payment method used for the purchase. You will receive an email notification confirming the refund.
Please note that the time it takes for the refund to be reflected in your account may vary depending on your financial institution. If you do not see the refund in your account within 10 business days of receiving the confirmation email, please contact your bank or credit card provider for more information.
If you experience any delays or issues with the refund process, please contact our support team at [email protected]. We will work with you to resolve any problems as quickly as possible.
If you believe that there is an error or unauthorized charge on your account, please contact our support team immediately at [email protected]. We will investigate the issue and take appropriate action to resolve the dispute.
During the investigation, we may request additional information or documentation to support your claim. Please cooperate with our team to ensure a thorough and timely resolution.
If the disputed charge is found to be valid, we will issue a refund or credit to your account. If the charge is determined to be unauthorized, we will work with you and your financial institution to address the issue and prevent future occurrences.
If you wish to cancel a service, please contact our support team at [email protected] as soon as possible. Depending on the timing of your cancellation request, you may be eligible for a full or partial refund.
For services that are billed on a recurring basis, cancellations will take effect at the end of the current billing cycle. You will not be charged for subsequent billing cycles after your cancellation request has been processed.
If you cancel a service that has already been fully rendered, you will not be eligible for a refund. Please review the terms of your service agreement for specific cancellation and refund conditions.
Services purchased during promotional periods or sales may be subject to different refund policies. Please review the terms and conditions of the promotion or sale for specific refund eligibility criteria.
If a promotional service is eligible for a refund, the refund amount will be based on the promotional price paid, not the regular price of the service. If you received any additional benefits or discounts as part of the promotion, these may be deducted from your refund amount.
If you have any questions about the refund policy for promotional services, please contact our support team at [email protected]. We are here to help you understand your options and make informed decisions.
If you have any questions or concerns about our Refund Policy, please contact us at [email protected]. Our support team is available to assist you with any issues or inquiries you may have regarding refunds.
We are committed to providing excellent customer service and addressing your concerns promptly. Your satisfaction is our priority, and we will do our best to resolve any issues to your satisfaction.
Thank you for choosing Fynmara. We appreciate your business and look forward to serving you in the future.
